Consulting services

Our consulting services cover all areas of activity related to the organization, development, management, and control of a customer contact centre.


Triad Services has acquired in recent years, a vast experience in the field of benchmarking for customer contact centres.

Knowledge sharing

Recognized as a knowledge broker, Triad Services focuses on different modes of communication and organizes several training and exchange activities for Customer Contact Centre (CCC) industry resources.

Strategic coaching

We help you revisit your service strategies, your customer experience approach to ensure that your customer contact centre meets your business expectations

Why choose us?

Here are some of the many services offered

  • Operational diagnosis
  • Strategic positioning
  • Feasibility studies
  • Management measures
  • Marketing studies

Contact us to get a copy of our last study executive summary!

Pulse Survey

Clients who trust us