Consulting services

We offer consulting services on all aspects of organizing, developing, managing and overseeing operations in a customer contact centre.


Triad Services has years of extensive experience in benchmarking for customer contact centres.

Knowledge sharing

A recognized knowledge broker, Triad Services focuses on different modes of communication and organizes several training and discussion activities for members of the customer contact centre industry.

Strategic coaching

We help you review your service strategies and customer experience approach to ensure that your customer contact centre meets your business expectations.

Why choose us?

Here are some of the many services offered.

  • Operations diagnosis
  • Strategic positioning
  • Feasibility studies
  • Management metrics
  • Marketing studies

Contact us to get the executive summary of our latest study!

Pulse survey

Customers who trust us