Operational diagnosis

We perform a CCC environmental analysis following the “Triad Audit” evaluation framework. It allows us to measure the CCC operating performance according to the three foundations of management: human resources, work processes and technologies. gies. The results are then compared with benchmark studies to offer solutions based on winning and profitable practices.

Strategic positioning

We offer a strategic plan review to improve the vision and governance structure following organizational changes, addition of new technologies or changes in the customer services offering. We can also assist you in planning change management. Nous pouvons aussi vous accompagner dans la gestion de vos services en impartition.

Feasibility studies

We help you evaluate the impacts during changes or transformation in your contact centers, thus enabling production or implementation with the least possible negative impact on your operations. We take into account the impacts on human resources and business processes in order to facilitate the change management. Nous tenons compte des impacts sur les ressources humaines et les processus d’affaires et facilitons la gestion du changement.