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10 events found.

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November 2024

Wed 27
27 November 2024 @ 9 h 00 min - 12 h 00 min

Community of Practice Managers 2024-02 – Developing your career plan

December 2024

Wed 4
4 December 2024 @ 9 h 00 min - 10 h 30 min

Community of Practice TECH2024-03 – Advances in Workforce Planning Tools

January 2025

Wed 15
15 January @ 9 h 00 min - 10 h 30 min

Benchmark study’s meeting 2024-03 – Tools and technologies for the agent

February 2025

Wed 12
12 February @ 9 h 00 min - 10 h 30 min

Community of practice RH2025-01 Hiring and training: return on investment

Wed 12
12 February @ 9 h 00 min - 10 h 30 min

Community of practice RH2025-01 Hiring and training: return on investment

March 2025

Wed 12
12 March @ 9 h 00 min - 10 h 30 min

Community of practice OPER2025-01 Operations pooling: “Fiction or reality?”

Thu 20
20 March @ 9 h 00 min - 10 h 30 min

VP Breakfast VP2025-01 Montreal – Issues in CCC

Fri 21
21 March @ 9 h 00 min - 10 h 30 min

VP Breakfast VP2025-01 Quebec City – Issues in CCC

April 2025

Tue 1
1 April @ 9 h 00 min - 10 h 30 min

Community of practice TECH2025-01 Unified desktop agent

Wed 16
16 April @ 9 h 00 min - 10 h 30 min

Benchmark meeting 2025-01 Compensation and working conditions

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Founded in 1996, Triad Services is a consulting firm specialized in strategic coaching and studies on the management, operational processes and technologies of customer contact centres.

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