12 June 2024 @ 9 h 00 min - 10 h 30 min Community of Practice OPÉR2024-02 – Knowledge Management for Agents
28 August 2024 @ 9 h 00 min - 10 h 30 min TECH2024-02 Community of Practice – The most avangardist technologies
18 September 2024 @ 9 h 00 min - 10 h 30 min Benchmark Study’s meeting- 2024-02 – Customer satisfaction measurement
2 October 2024 @ 9 h 00 min - 10 h 30 min Community of Practice RH2024-03 – Changes to agent competency profiles
24 October 2024 @ 9 h 00 min - 10 h 30 min VP 2024-02 Montréal Breakfast – Change management (mechanisms, agility, growth and evolution)
25 October 2024 @ 9 h 00 min - 10 h 30 min VP 2024-02 Québec Breakfast – Change management (mechanisms, agility, growth and evolution)
13 November 2024 @ 9 h 00 min - 10 h 30 min Community of Practice OPÉR2024-03 – Best practices in schedule management
27 November 2024 @ 9 h 00 min - 12 h 00 min Community of Practice Managers 2024-02 – Developing your career plan
4 December 2024 @ 9 h 00 min - 10 h 30 min Community of Practice TECH2024-03 – Advances in Workforce Planning Tools
15 January @ 9 h 00 min - 10 h 30 min Benchmark study’s meeting 2024-03 – Tools and technologies for the agent
