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28 August 2024 @ 9 h 00 min - 10 h 30 min TECH2024-02 Community of Practice – The most avangardist technologies
18 September 2024 @ 9 h 00 min - 10 h 30 min Benchmark Study’s meeting- 2024-02 – Customer satisfaction measurement
2 October 2024 @ 9 h 00 min - 10 h 30 min Community of Practice RH2024-03 – Changes to agent competency profiles