Josée Bourdages, President

Josée Bourdages is a customer experience pioneer, with over 30 years’ involvement in the telecommunications, transportation and retail industries.

Her wide-ranging experience in contact centres, information technology, point-of-sale management, marketing, as well as project, communications and process management, is leveraged to support Triad Services’ customers.

She served for many years as Vice-President of Customer Service at Rogers, supporting the Fido, Chatr and Cityfone brands. As a strategic leader who has fronted large-scale teams and operations, she has recognized expertise in the customer experience environment. She served on the SOCAP board of directors for three years and now sits on the board of Progitek.

To offer outstanding service to the customer contact centre world, she relies on a diverse team with an array of specialties. This combined knowledge enables Services Triad to fuel future projects and studies.

Jean-François Lacasse, Vice-President Business Development and Strategy

Jean-François Lacasse has extensive experience in business development, sales team management, marketing and operations. In this capacity, he has managed several customer contact centres in the Canadian optical industry. He also has solid practical experience across North America.

His more than 30 years of experience at both the manufacturing and retail levels in the pharmaceutical, optical and design fields enhance Services Triad’s expertise.

Jean-François has held executive and management positions in several large companies and multinationals operating in highly regulated advanced-technology sectors. This experience, enriched by his time with Services Triad, gives him a unique understanding of the challenges faced by both small and large companies.