18 September @ 9 h 00 min - 10 h 30 min Benchmark Study’s meeting- 2024-02 – Customer satisfaction measurement
2 October @ 9 h 00 min - 10 h 30 min Community of Practice RH2024-03 – Changes to agent competency profiles
24 October @ 9 h 00 min - 10 h 30 min VP 2024-02 Montréal Breakfast – Change management (mechanisms, agility, growth and evolution)
25 October @ 9 h 00 min - 10 h 30 min VP 2024-02 Québec Breakfast – Change management (mechanisms, agility, growth and evolution)
13 November @ 9 h 00 min - 10 h 30 min Community of Practice OPÉR2024-03 – Best practices in schedule management
27 November @ 9 h 00 min - 12 h 00 min Community of Practice Managers 2024-02 – Developing your career plan
4 December @ 9 h 00 min - 10 h 30 min Community of Practice TECH2024-03 – Advances in Workforce Planning Tools
15 January 2025 @ 9 h 00 min - 10 h 30 min Benchmark study’s meeting 2024-03 – Tools and technologies for the agent
12 February 2025 @ 9 h 00 min - 10 h 30 min Community of practice RH2025-01 Hiring and training: return on investment
12 March 2025 @ 9 h 00 min - 10 h 30 min Community of practice OPER2025-01 Operations pooling: “Fiction or reality?”
