12 March @ 9 h 00 min - 10 h 30 min Community of practice OPER2025-01 Operations pooling: “Fiction or reality?”
21 May @ 9 h 00 min - 12 h 00 min Community of practice 1st level managers 2025-01 Challenges of managing teleworking agents
27 August @ 9 h 00 min - 10 h 30 min Community of practice TECH2025-02 Where do we stand with the virtual agent?