12 June @ 9 h 00 min - 10 h 30 min Community of Practice OPÉR2024-02 – Knowledge Management for Agents
28 August @ 9 h 00 min - 10 h 30 min TECH2024-02 Community of Practice – The most avangardist technologies
18 September @ 9 h 00 min - 10 h 30 min Benchmark Study’s meeting- 2024-02 – Customer satisfaction measurement
2 October @ 9 h 00 min - 10 h 30 min Community of Practice RH2024-03 – Changes to agent competency profiles
